I’m an Account Executive at Make Me Local, acting as the operational driver within my pod. I’m responsible for translating strategy into execution by coordinating delivery across SEO, PPC, content, and development, while ensuring work is completed accurately, on time, and aligned with client goals. I’m detail-oriented, proactive, and focused on maintaining clear communication, strong delivery standards, and measurable results for every account.
Jamillah Kristia Santiago
Account Executive
My role focuses on owning the delivery process for client accounts. I coordinate day-to-day delivery across specialists, manage client operational communication, maintain 100% CRM accuracy, track performance and KPIs, QA all deliverables, and ensure all actions are completed on time and to Make Me Local’s quality standards. I also support the Account Manager by providing clear delivery updates, performance insights, and early risk identification.
I have recently joined Make Me Local and am currently focused on onboarding, learning internal processes, and supporting smooth delivery across my pod.
I enjoy being the operational link between strategy and execution. I find satisfaction in bringing plans to life, maintaining clarity across moving parts, and ensuring clients receive high-quality, measurable outcomes.
Yes. I handle day-to-day client communication related to delivery and operations. I enjoy ensuring clients feel informed, supported, and confident that work is progressing smoothly and aligned with their goals.
I have strong hands-on experience in account delivery, digital marketing operations, and performance tracking, with working knowledge of SEO, PPC, content, CRO, and analytics. I actively continue professional learning to strengthen integrated delivery.
Strong organisation and time management, attention to detail, clear communication, analytical thinking, proactive problem-solving, and the ability to coordinate multiple stakeholders while maintaining delivery quality.
I built my career in digital marketing and account support roles, where I gained experience managing delivery workflows, coordinating with specialists, tracking performance, and supporting client success. Over time, I specialised in operational account delivery, combining process, data, and communication to drive results.
A fun fact about account delivery is that success is often measured by what doesn’t go wrong -smooth execution, accurate tracking, and proactive risk management prevent issues before clients ever notice them.
Outside of work, I enjoy continuous learning, staying organised through planning systems, and focusing on personal development and creative projects. I enjoy playing pickleball to stay active, challenging myself with a good game of chess, and make time to reconnect with nature as a way to recharge and come back re-energised.
